Terms & Conditions

Please read through the terms and conditions carefully before signing up. By enrolling as a client of Body Pulse Pilates, you agree to the terms and conditions set out on Body Pulse Pilates website www.bodypulsepilates.com

Body Pulse Pilates are committed to ensuring the health and wellbeing of all of our studio clients. You are required to inform the studio and our instructors of any health risks, pre-existing injuries, illness, pregnancy, a medical condition or anything that may affect your exercise practice before starting a class. Body Pulse Pilates recommends that you seek medical advice before participating in any classes at our studio’s. Participating in any exercise at our studio’s, online or events is done so at the client/member’s own risk. All new clients/members are required to sign a liability waiver when making your booking through MINDBODY. 

You must be at least 18 years of age (or have otherwise provided parental consent) to participate in Body Pulse Pilates classes.

In accordance with the WA Government, as of 31st January 2022 you must provide proof of COVID 19 vaccination or medical exemption to enter the studio.

INSTRUCTOR METHODS
All of our instructors will use methods in which they may ‘correct’ or adjust a client’s Pilates poses or exercise form, and as such might make physical contact. This type of instruction is in place to ensure safer practice and limit of injury to clients while exercising and has been reduced in post Covid-19 social distancing world. By taking part in a class you acknowledge that you accept this method of instruction and take part in the class at your own risk. 

CLASS BOOKINGS 
Group Classes are limited to a maximum of 12 only and you are requested to adhere to the booking and cancellation policy of the studio to ensure that others have an opportunity to attend should you need to cancel. Class bookings are essential and must be made through the MINDBODY app or our website. To avoid disappointment, classes must be booked and can be made 30 days in advance. Please ensure you arrive at class 10-15 minutes prior to the advertised start time to avoid disappointment.

SCHEDULE CHANGES
Body Pulse Pilates reserves the right to make changes to the class schedules, opening hours, membership pricing and instructors at any time. 

PERSONAL BELONGINGS
You are responsible for the loss, theft or breakage of any personal belongings you bring into the studio. We recommend not bringing valuable items into sessions, such as phones, jewellery, wallets or purses.  

INTRODUCTORY OFFER & CLASS PACKS 
Our intro offer is only available to brand new clients of Body Pulse Pilates. You can only purchase the intro offer once and it is non-refundable nor transferable and will expire 14 days after sale date. 

Our class packs are non-transferable and non-refundable.

MEMBERSHIP AGREEMENTS
When signing up to our membership, you must agree to the membership agreement detailed on the Mind Body store. This agreement authorises the direct debit and lists any conditions specific to your membership package.  

NON-PAYMENT OF MEMBERSHIP
As part of the membership agreement, Body Pulse Pilates reserves the right to refuse entry to classes or cancel bookings if a customer’s account is in arrears and until they bring their account up to date. 

HOLD PERIODS ON MEMBERSHIPS
During your membership period, your account can be placed on hold for number of weeks and payments will be frozen during this time. These are to be done in 1 week increments. Body Pulse Pilates requires 7 business days written notice of a ‘freeze’ / on hold period – emailed to lisa@bodypulsepilates.com

NOTICE TO CANCEL MEMBERSHIPS
All memberships are set to automatically roll over to another membership period after the 12 weeks. If you choose to terminate your membership, written (email) notification to lisa@bodypulsepilates.com is required 14 business days before the membership is due to roll over or after the initial minimum term is completed to cancel the membership.

REFUNDS
Our membership, class packs, casual classes and event tickets are non-refundable and non-transferable. Unused classes are not rolled over to the next period. If a customer is unsatisfied with the services provided by the Body Pulse Pilates or believes that they may be entitled to a refund, then Body Pulse Pilates requires the customer to contact us directly via lisa@bodypulsepilates.com outlining why you believe you are entitled to a refund attached any medical certificates if relevant so we are able to adequately respond to your request. 

CLASS CANCELLATIONS
Cancellations for all group classes need to be made more than 3 hours prior to your scheduled class. If you do not cancel or reschedule your class outside of the relevant cancellation period or are a no-show/absent from your class you will be charged a $10 fee. Cancellations for private classes need to be made 8 hours prior. Classes with less than 3 people will be cancelled and you will be notified 2 hours prior. Trainers and classes are subject to change without notice. Body Pulse Pilates reserves the right to cancel classes if necessary. We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients, therefore, no exceptions will be made.

CLASS WAITLISTS
If you are unable to book a spot because the class is full, register yourself on the waitlist and when a spot becomes available, you will be notified via email and automatically booked into the class. Please ensure you check your email for your waitlist confirmation. As a courtesy, if you are no longer available to attend the class, please remove yourself from the waitlist online or via the smart phone app. Once you have been confirmed in the class from the wait list, our 3-hour cancellation policy applies, and a cancellation fee will apply if cancelled within this time.

PREGNANT CLIENTS
We accommodate pregnant clients in all classes unless you are experiencing complications in your pregnancy. If you are new to Pilates, we highly recommend starting with private sessions a in order to learn the modifications required for pregnancy. Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in Body Pulse Pilates classes.

CHILDREN IN STUDIO
Our insurances do not permit children in the studio. Under no circumstances do we allow children of any age to sit and wait in the studio while classes are on. 

PERSONAL AGREEMENT
I agree that Body Pulse Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Body Pulse Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.